Cooltchop.com is a website operated by Yartech Group Sarl ("we" or "COOLTCHOP"), company in the form of SARL, with a capital of 1,000,000 FCFA whose head office is Yaoundé and registered with the RCCM of Yaoundé under the number RC / YAO / 2013 / B / 145.
Our Service aims to provide a simple and practical service in
putting you in touch with our partner restaurants ("Restaurants
Partners ”) authorized to offer their menus and allowing you to
their order a Meal. COOLTCHOP acts in quality
agent on behalf of the Partner Restaurant which offers Meals, and
takes the orders you place. Once you have passed a
order, your Meal will be delivered to you by Cooltchop ("Delivery
Cooltchop ”) or through our Partner Restaurant (“ Partner Delivery ”),
we will keep you informed of the option applied before you
proceed to your order.
The COOLTCHOP Service is available for all its Restaurants Partners located in Cameroon. Opening hours vary depending local business habits and the availability of our Partner restaurants. Please click on the link to see the menus, their characteristics, and the prices of our Service then click on the menu that you have chosen, which will give you the opportunity to spend your order at the Partner Restaurant you have chosen.
Each order placed through our Service will be forwarded to Partner restaurant to obtain confirmation from him. The order is final once it has been accepted by the Restaurant Partner We will then send you, on behalf of the Partner Restaurant, a email thanking you for your order and confirming that it has has been received and accepted by the Partner Restaurant (the "E-mail from confirmation "). By placing an order with our Services, you act for your own account. The supply contract for any Meal that you order through our between you and the Partner Restaurant and is not concluded that from the sending of the confirmation e-mail. Thank you for verifying that the email address you provide to us have given is correct because it is what will allow us to communicate with you about your order. Thank you for also checking that you give an address and an accurate phone number, to ensure your Meals are delivered to the right place. If you do not open the door and do not respond to the telephone within 10 minutes of arrival at your address deliveryman Cooltchop Delivery or Partner Delivery, we reserve the right to go and bill you for the Meal. COOLTCHOP wants to provide quality service and is your first contact person in the event of a problem with your meal, whether it concerns quality or the temperature of meals. We very carefully monitor our Partner Restaurants and it is extremely important to us that they meet our standards and help us maintain our reputation. You can send us any comments you may have about our Partner Restaurants or Meals by email, phone or contacting us about your order from our site. Through the order taking process, you accept expressly the application of these general conditions of services.
All Meals are offered subject to their availability. Your Partner Restaurant may offer an alternative for a Meals we cannot provide. Please call our Partner Restaurant before ordering if you have an allergy. COOLTCHOP cannot guarantee that Meals sold by our Partner Restaurants are allergen-free.
Our goal is to ensure that you get the best service from possible delivery. Unfortunately things don't always go as planned and vagaries like traffic conditions or conditions weather can sometimes prevent us from achieving our goals, or those of our Partner Restaurants, in this regard. We do everything our best to guarantee delivery of your Meal on time indicated in the email and on the web page. The delivery time of your order is established according to the number of orders and conditions to which the Restaurant is subject Partner at this time.
You have the right to cancel an order within a reasonable time and before the Partner Restaurant started to prepare the command ("Command Launched"). Customers can cancel a order by contacting the Partner Restaurant. Cooltchop and the Partner Restaurant can cancel an order and you inform in this case. Orders canceled in accordance with this you are not billed. Any payment made before cancellation of an order by COOLTCHOP or a Restaurant Partner is generally reimbursed by the same means as you used to pay for your order. Each canceled order after becoming an Order Launched you will be charged. COOLTCHOP alone establishes whether an order is an Order or not Launched.
The price of the Meals is indicated in our service. Prices are inclusive of VAT and include VAT and delivery costs. Prices vary according to the menus. Prices are subject to revision at any time, but changes do not apply to orders for which you have received the confirmation email, unless there is a manifest error in the price: in this case, we will notify you as soon as possible of the problem of price. You can cancel your order when we let us know of the error. Despite all our efforts, the price of certain Meals appearing in our service may be wrong. Partner restaurant concerned normally checks its prices as part of the Placing an order. All Meals can be paid by credit card through our Service. The following are accepted as payment: orange money, MTN mobile money and Paypal. Specify if you have a secure payment system By agreeing to contract on the basis of these conditions, you explicitly acknowledge your payment obligation. Once your order has been confirmed, your payment method receives a debit authorization and the amount is reserved to be debited. Payment is made directly to COOLTCHOP which forwards it then at the Partner Restaurant. We are authorized by our Partner restaurants to accept the regulations on their behalf and payment of the price of Meals for our benefit releases you from your obligations to pay this price to the partner restaurant. When you have selected a Partner Restaurant which offers a Partner Delivery you can also make your payment in cash directly from the delivery partner of the Partner Restaurant at the time of delivery.
Within the limits authorized by law, COOLTCHOP provides its Service and its content "as is" and "depending on availability". According to the provisions below, neither COOLTCHOP nor any Restaurant partner whatsoever have no responsibility to you with regard to concerns direct, indirect, specific losses or damage contractual, due to prejudice (including negligence) or otherwise arising from your use or your inability to use our Service. If the responsibility of COOLTCHOP or the Partner Restaurant is committed to you, our total cumulative liability is limited at the purchase price of the Meals you paid for in your order. This does not include and does not limit in any way the responsibility of COOLTCHOP or a partner restaurant on a subject for which it would be illegal that we exclude or attempt to exclude or that it excludes or attempts to exclude our or its liability, in particular, liability in a death or personal injury due to (due to) negligence or fraud or fraudulent declaration. The sales contract is concluded between you and the Restaurant. Restaurant partner you choose is an independent trader, separate from our society and over which we have no control. Consequently, outside of the strict legal conditions, our responsibility cannot be engaged in this capacity.
Neither party is responsible to the other for any delay or failure to perform its obligations under this contract if said delay or said absence is independent of his will, including in a non-exhaustive manner, the following events: natural disaster, government provision, war, fire, flood, explosion or popular movements. To avoid any doubt, nothing in clause 11 authorizes the customer not to fulfill its payment obligations to terms of this contract.
Neither you, nor COOLTCHOP, nor the partner restaurant are responsible vis-à-vis the other parties of a delay or failure to perform its obligations under this contract if said delay or absence is independent of its will, including, but not limited to, the following events: natural disaster, government provision, war, fire, flood, explosion or popular movements.
If any provision of this contract is found to be illegal or unenforceable, the full enforceability of other provisions remains.
These conditions contain the entire contract between parts relating to its object and replace all contracts and previous agreements between the parties relating to this object.
COOLTCHOP may revise these conditions at any time by editing this page. You are expected to check this page from time to time to take note of the modifications that we have made because they are binding on you.